Photo by Bogomil Mihaylov on Unsplash

The 5-Star Fallacy

How Uber ruined the single-point rating system…and how we can get back to Good.

Amy Yackowski
Aug 31, 2018 · 7 min read

Prior to the last, say, 3 years or so, when searching for and assigning ratings to services or products online, there was a universal understanding of the scale, weight, and reliability of a 3-star vs. 5-star rating. Now, I feel, this is no longer true. And I blame Uber. Well, not Uber, exclusively…

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