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Photo by Bogomil Mihaylov on Unsplash

The 5-Star Fallacy

How Uber ruined the single-point rating system…and how we can get back to Good.

“If You Ain’t First, You’re Last”

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Caroline O’Donovan / BuzzFeed News

Exceptionalism for Everyone!

Quid Pro No

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Dilbert by Scott Adams

Make America Good Again

Accept that “Average” is not a 4-letter word

Get Clear on What You’re Rating

Don’t Take the Bait

Recognize and Reward Improvement

aka The Practical Dream[build]er & Chief Hoperations Officer for The Brewmance. Operational & Functional software process consultation + design pays the bills.

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