Undoubtedly, customers are key in any business and as such the marketing departments of many companies are usually focused on luring consumers to their brands. As much as the department is saddled with the responsibility of generating new lead funnels, maintaining a solid relationship with existing customers isn’t left out…

Businesses exist for customers. And the age-long practice of treating every customer the same way has proven to be not very effective with the modern-day customers who are more enlightened, less patient and whose attention span is very short. It is because of this reason that businesses today have to…

In recent times, artificial intelligence is making new strides in revolutionising the way things are done across every human endeavour and it also holds much promise in revitalising and providing a seamless human experience that makes everything easier, faster and more efficient. Consequently, financial service providers have taken up the…

Thanks to the development made in technology, machine learning and Artificial intelligence (AI) are augmenting human intelligence and making humans more productive and effective at their work. More than ever, computers are steadily doing jobs that usually require humans’ effort. Interestingly, more businesses are looking to become more efficient and…

In recent times, along with technological advancements, talks about futuristic cities have considerably taken over mainstream tech debates. These cities with futuristic elements have been said to be many things. They have also undergone changes in their definition over the years, as well as their theorised functionalities. …

If you’ve used the live chat service on any company’s website, you probably may have wondered if you are being attended to by a real customer service personnel or just a robot providing predefined answers. This suspicion could be as a result of the way their responses are structured, stiff…