Buying a Samsung TV? Think Again!
Festive Purchases are special, with some sentimental value attached to them. But don’t try purchasing a Samsung TV — It’s the modern day equivalent of Pandora’s Box.
I purchased a 4k Smart tv on 26th October after going through atleast 100 models at retail outlets. I even tried Micromax & Wybor ! Finally, set my heart on one beautiful display at a Croma Store
Here is what I think I ordered (Going by their Fantabulous Retail Displays)
Here is what I actually received.
The service engineer was amazed
Sir ye issue to Plasma screen mein aata hai, LCD mein to pahli baar dekh raha hun
Thus began my ordeals. I raised a concern on day 1 to their CC. From that day till today (7th Dec, 2016), my daily routine looks somewhat like this -
- Arrive home exhausted from work, call the customer care & explain my issue from scratch for atleast 30 minutes to them.
- Talk to the CC agents , who turned out to be a bunch of smooth talking liars.
- Does Samsung Train its Customer care agents to lie? Some lies I heard
Sir, you will definitely get a call back from our service center by tomorrow
I assure you sir, your case has been escalated on the highest priority & you will definitely get a call back from us by tomorrow
Sir your replacement has been issued, I’m confirming , the refund is not issued A refund cheque has been issued & replacement was not approved
I cannot find any complaint against your number
Your replacement will arrive by the next week
Finally , I receive a shocker — Your Refund has been Approved. No Replacement for You!
All this, after making it very clear to their customer care agents why I cannot go for a refund. Had selected this TV after visiting so many retail outlets and seeing several brands.We cannot invest time in finding a new model again. And a festive purchase has attached sentimental value, which you cannot replace by a cheque.