Nov 10, 20218 Clever Hacks to Effectively Handle Customer ComplaintsDo you dread the presence of customer complaints? A typical misconception about successful businesses is they hardly receive any dissatisfied remarks from their customers. In truth, thriving companies may have had their fair share of complaints, one-star reviews, and hurtful comments from the people who’ve tried their products and services. …Customer Service13 min readCustomer Service13 min read
Mar 16, 2020Global App TrendsIn 2019, consumers downloaded a Record 204 Billion Apps. Annual worldwide downloads have grown 45% in the 3 years since 2016 and 6% year over year, which is particularly impressive given this excludes re-installs and app updates. Downloads are largely fuelled by emerging markets, including India, Brazil and Indonesia. Consumers…Apps6 min readApps6 min read
Published in Chatbots Journal·Nov 29, 2019Chatbots for Banks Customer Service5 simple and great ways in which chatbots can improve the quality of banks customer service According to Gartner, by 2020, 85% of banks and enterprises will attract customers using AI-based chatbots. Trying to exclude as much as possible human participation in order to provide services more quickly and increase…Chat5 min readChat5 min read
Apr 23, 2019Making $ money from the ChatbotChatbots have already extended into so many aspects of our daily life — I wake up in the morning and ask Alexa (a voice bot by Amazon) to play my favorite Jazz music, Amy (an email bot by x.ai) emails me about today’s meetings, and Slackbot (a bot powered Slack)…Bots9 min readBots9 min read
Published in Chatbots Life·Nov 27, 20186 Best Marketing Tools for Your Facebook ChatbotImagine spending 6 months alone to just create a chatbot, and then putting out another million dollars to implement and promote this chatbot for your dating website, just to find out it makes users flee away from you. Not to mention there may be no users at all. This scenario…Bots7 min readBots7 min read
Published in Chatbots Life·Oct 23, 20187 Reasons Your Chatbot Doesn’t Attract Clients and How to Fix ItYou’ve read everywhere that chatbots are the future. You’ve seen case studies, that showed how chatbots make companies more client-oriented, cultivate customer loyalty, increase sales and more importantly facilitate upsales. You decided to implement a chatbot, but the results are far from expected. …Chatbots6 min readChatbots6 min read
Published in Chatbots Life·Oct 3, 2018Omnichannel Experience with Chatbots: Obstacles and SolutionsOmnichannel and chatbots were meant to be together. While first enables seamless customer experience, the second provides the speed and accuracy of interaction with the business. It also helps business to save money and increase efficiency, and currently businesses are trying to use them in couple. Chatbots and omnichannel are…Chatbots6 min readChatbots6 min read
Sep 28, 2018Omnichannel Experience with Chatbots: Obstacles and SolutionsOmnichannel and chatbots were meant to be together. While first enables seamless customer experience, the second provides the speed and accuracy of interaction with the business. It also helps business to save money and increase efficiency, and currently businesses are trying to use them in couple. Chatbots and omnichannel are…Chatbots6 min readChatbots6 min read
