It is a bit disappointing that not many UX and product people know and use Kano survey approach to the feature selection.

The Kano model is a method to sort proposed features depending on user survey into one of the following bins:
- Must-be…

It seems this particular aspect is of the web typography can be a good marker of the designer ignorance.

Today I’ve got the second lesson from #BetterWebType. And what do I see? The same old mantra:

There are two types of software products or services.

1. Products as the enabling system helping the user to achieve some results outside of the product.
2. Products as the system of interest for the user.

The stakeholders are invented to designate different ‘actors’ who have an interest in the project. Even if such actors are not actively participated in project ‘life-cycle’ under some circumstances (state regulation authority, competitors, hackers for example).