Study Case of QRIS: System That Glues Indonesian E-wallet
Let’s say you are a Gopay user (one of the e-wallets in Indonesia) and want to buy something from a small merchant. The merchants must also have the same e-wallet since transferring funds between different e-wallets is impossible. But what if they don’t? What if the merchants only have one e-wallet and that one wallet is not the same as yours? Even though the merchant has covered all the e-wallets, managing all of those will be a hassle.
According to its official website, QRIS (Indonesian Quick Response Code Standard) is a National QR code standard to facilitate QR code payments in Indonesia. This standard was launched by Bank Indonesia and the Indonesian Payment System Association (ASPI) on August 17, 2019.
QRIS is a solution that solves cross-cutting concerns between customers, merchants, and e-wallet providers.
- As a customer, we want to stick to a few e-wallets and be able to pay for services with the e-wallets that we have.
- As a merchant, we want to cover all payment methods so that customers won’t flee to competitors just because they cannot pay.
- As an e-wallet provider, we want to retain users (customers and merchants) from big competitors with a large user base. Users will flee if they cannot use the e-wallets since only a few merchants provide the same e-wallet.
QRIS provide policy and infrastructure to integrate between e-wallet provider. We no longer need several e-wallets to cover as much as possible. With a single QR code, a customer can pay without having a said constraint.
“Build The Right Thing and Build The Thing Right “
— Steve Smith.
QRIS is a case of a solution that fits a problem in contrast to a problem that fits the solution. Payment with a QR code is not a fancy approach at the moment. But with the right issue, this method is a humble approach just enough to solve a problem.
