Hi Elliot, I apologize if I disturb you. I hope you can help me.

I have a big problem for installintg my nest hello:

I have 2 different chimes (Grothe and Honeywell) among to choose to install (one instead the other one, it’s indifferent for me); I followed the instructions provided by the producers but I’m not able to install both correctly.

When I tried to connect the items and switch on the electric current (both with the Grothe chime and with the Honeywell chime), the nest hello works (blinks blu and camera is ok) and if I push the nest bell it sounds, but the chime (both with Grothe and with Honeywell chime) continues to sound even if I release and don’t push again the nest bell, it seems as the circuit is always closed.

I tried to contact Nest support but I’ve not receive any answer.

I prepared 2 install scheme attached: could you help me how to connect the nest hello with the nest chime connector, the chime and the trasformer?

Thank you in advance for your attention.

andrea

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