I really love this article, very close to my heart. I transitioned to head of product (after being UX lead before for a year) at a startup a few months ago and asked myself the same question: Is the tool telling us how to work or is the process defining how we use the tool?
I’ve been thinking about building a product management tool for a few weeks, started brainstorming a little and am now building something really simple for fun, to see if I can build something that focuses on process and high level goals, rather than on a specific workflow.
I really hope it’s possible to build something that let’s you help come up with a good process, rather than build tool workflows :). Kudos for the article!