Andrew Ryan
Jul 20, 2017 · 1 min read

So true, and applicable outside of insurancetech…

There are many advantages to dedicating time talking to your customers, but one of the biggest is it can give you hints and insights of problems in your organization that you wouldn’t otherwise be privy to. Customers will be the first to tell you about issues and concerns that would take months to surface in the form of company metrics through your management OS, allowing you to take swift action and create a positive interaction loop for your customers — they spoke to you, and things changed… that’s a customer for life.

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    Andrew Ryan

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