Why build a Slack bot?

Our business-to-business video service for publishers allows customers to request:

• Human-generated transcripts for videos bought on the platform. We get these from Kaltura, our third-party video streaming provider.
• Master copies of the videos they have bought.

Before our Slack bot, we had a semi-automatic process for requesting transcripts and finding master videos: first, our content delivery team would have used Kaltura’s web interface to search for, and tag videos that we wanted to be transcribed. They’d then check regularly to see if the transcript had become available.

For master copies, because there’s a period in our history where we didn’t…