Andrew OlaleyeMythbusters: 3 Myths Around Effective Mobile/Social Customer SupportOver the past few months, we’ve fielded questions from several companies trying to understand how productive their agents should be for…Jun 27, 2017Jun 27, 2017
Andrew OlaleyePart 5: 3 Ways to Grow Your Company By Finding Your Customer’s VoiceWelcome back to our 5-part series on the The Future of Mobile and Social Customer Service!Mar 13, 2017Mar 13, 2017
Andrew OlaleyePart 4: Make Social Customer Service Seamless by Using Your Company’s Brand VoiceIf your company’s marketing makes your product sound hip and your customer service emails, chats or tweets sound cold or legalistic…Jan 19, 2017Jan 19, 2017
Andrew OlaleyePart 3 of 5: Digital Customer Service Champions — Brands Leading the WayChatdesk post:Jan 16, 2017Jan 16, 2017
Andrew OlaleyePart 2 of 5: The Future — Our Prediction on 5 Social/Mobile Features to Redefine Customer ServiceWelcome back to our 5-part series on the The Future of Mobile and Social Customer Service! In Part 1, How mobile and social media can…Jan 2, 2017Jan 2, 2017
Andrew OlaleyeThe Future of Mobile and Social Customer Service: Part 1Over the past few months, our team at Chatdesk has had hundreds of conversations with customer service professionals who are exploring…Dec 13, 2016Dec 13, 2016