Andrew RymarenkoEffective Lead Scoring: The Benefits of Analysing Job Titles and Seniority LevelsOne of the criteria that can be used for lead or deal scoring is job seniority. This could involve assigning a higher score to leads that…Apr 25, 2023Apr 25, 2023
Andrew RymarenkoThe First Contact Resolution (FCR): Faster, Better, StrongerFirst Contact Resolution (FCR) is a metric that measures the percentage of customer inquiries or issues that are resolved during the…Apr 20, 2023Apr 20, 2023
Andrew RymarenkoMaximizing Productivity: The Impact of Activated Integrations on Product UsageThe number of activated integrations in a software or SaaS product can indicate that the customer is fully utilizing the product and…Apr 10, 2023Apr 10, 2023
Andrew RymarenkoThe Customer Effort Score (CES): A Key Metric for Assessing Customer Satisfaction and LoyaltyThe Customer Effort Score (CES) metric is a way to measure the level of effort that a customer has to put in to resolve their issue or…Mar 28, 2023Mar 28, 2023
Andrew RymarenkoLeveraging Time to Full Resolution in Evaluating Customer Experience and RetentionA customer health score metric that measures time to full resolution is used to track how quickly a customer service team is able to…Mar 21, 2023Mar 21, 2023
Andrew RymarenkoLicense Utilization: The Key to Identifying At-Risk Customers in TimeA customer health score criteria, ‘License Utilization,’ refers to the extent to which a customer is using the licenses they have purchased…Mar 14, 2023Mar 14, 2023
Andrew RymarenkoCustomer Health Metric: Time to First Reply (TFR)A customer health score metric that measures the time to first reply (TFR) is used to track the responsiveness of a customer service team…Mar 7, 2023Mar 7, 2023
Andrew RymarenkoThe Importance of Customer Satisfaction Score in Your Customer Success StrategyThe CSAT (Customer Satisfaction) score is a commonly used metric for measuring customer satisfaction with a product or service. We will…Mar 6, 2023Mar 6, 2023
Andrew RymarenkoMaximize Customer Engagement with the WAU/MAU RatioCustomer success is the cornerstone of any successful business. To truly understand and improve customer satisfaction, businesses must have…Feb 27, 2023Feb 27, 2023
Andrew RymarenkoThe Importance of Customer Satisfaction Score in Your Customer Success StrategyThe CSAT (Customer Satisfaction) score is a commonly used metric for measuring customer satisfaction with a product or service. We will…Feb 27, 2023Feb 27, 2023
