AndyCAS Chatbot — notes from the journeyOver the last six weeks, we’ve made lots of improvements to the Citizens Advice Scotland chatbot. Many of those improvements are behind…Nov 21, 2022Nov 21, 2022
AndyPrioritisation Plan — a synopsisIn the last update, we asked for help prioritising areas where technology could improve service delivery across Scottish CABs. Since then…May 10, 2022May 10, 2022
AndyWhat service improvements should we prioritise?There’s a big long list of ways technology could help at CAS. We’ve got 12 months to deliver some service improvements. Where do we start?Mar 22, 2022Mar 22, 2022