Andrew Mahood
Jul 17, 2017 · 1 min read

Really great read. Been thinking of NPS lately myself but have not gotten to implementing anything for almost identical reasons to yourself.

In the article you mention:

If you’re running a SaaS company and you have enough customers to get a meaningful result from a survey, push NPS to the top of your to-do list.

What would you consider “enough” customers.

Secondly when do you send an NPS survey to a customer? Time based? Event based? Following support resolution?

    Andrew Mahood

    Written by

    Founder of Taskfeed. Customer Onboarding Project Management for Salesforce.