Really great read. Been thinking of NPS lately myself but have not gotten to implementing anything for almost identical reasons to yourself.
In the article you mention:
If you’re running a SaaS company and you have enough customers to get a meaningful result from a survey, push NPS to the top of your…
This issue leaves me confused and a bit conflicted. I do have sympathy even if it’s an issue I do no fully understand. That lack of full understanding leads to my questions. I appreciate this will make me look rather naive however I would like to understand the issue better.
When I started Taskfeed as a solo founder I decided to have a booth at Dreamforce (one of the largest tech conferences). This was 2015 the company was very new (MVP + just me). I didn’t really know what to expect, kind of just thought I would leave with hundreds of Leads.
Great piece and acknowledge the sentiment. Did you consider using a product like Squarespace or Webflow. These are cheap as chips and can be maintained by a non-techie. Interested to see if this was a consideration.