There is a lot of buzz in the Customer Success community about using digital programs. Some think we’re being sloppy by replacing human interaction with technology. Others believe it’s a necessity for smaller teams and products with a huge customer base. My thoughts? When done right, it’s the best ally of a Customer Success team. Go to inSided blog to read the piece I wrote on this topic.

--

--

Angela Guedes

Angela Guedes

Writing short-form posts about building Customer Success teams in fast growing tech startups.