Oh Daniel I am so pleased with this post. At EmpathyBroker we have built everything around search to feed on this notion of Digital Empathy.
A concept as powerful as complex.
Check our latest venture to enhance this sensitivity from the Business User of Commerce Search; ImagineYourData.com
There the Data, Insights and Viz teams in EmpathyBroker share their journey as they build our new Dashboard; Play.
My apologies for being bold on sharing in this comment so much of our company stuff but feel extraordinarily aligned with the gravitational force of Empathy in connecting with the human stuff of the User, a concept that applies across any Information System.