Highlighted by Angelo Oldani
From Field Research at Uber by Uber Design
…o catch a glimpse of these small but highly significant moments, we need to conduct field research. Field research, put very simply, is getting out of the lab and into the world to talk with and observe people in their environment. It’s trying our best to walk in their shoes, see their point of view, and understand the context they live and work in. By seeing it ourselves, we recognize workarounds, physical artifacts, and motivations that are essentially invisible to our participants.