Uberisation of IT Services

Shared economy, Disruption in business model, Move away from vendor stickiness, and move into a zone of better flexibility, on-demand superior services at cost-effective options. Talk of the town! Anyone who is associated with IT services, is very much familiar with these changes going across.

IT services are also talking about the disruptions that are taking places in its own world due to increased Automation. Leaders & CEOs of top IT services have clearly acknowledged the impact of automation and the impact it could have on the availability of jobs. These companies are now banking on Innovation, Digital disruption and Business Transformation for possible areas of increased activities.

At this point, we haven’t seen much discussion about the Uberisation of IT services. Uberisation of these services in the prominent areas where the companies are focusing — Innovation, Digital Disruption & Business Transformation. We have already started seeing the availability of needed ingredients and platforms that enable such concepts. What are the prominent needs to develop service capabilities:

- Availability of state of the art algorithms and source code

- Availability of education platforms to learn about new development in technology & business

- Availability of on demand computing infrastructure

- Availability of platforms to exchange ideas & co-creation networks

- Availability of platforms to understand industry trends and markets

- Availability of platforms to connect Consumer & Service provider

lets discuss them one by one:

1. Availability of state of the art algorithms and source code : With a lot more focus & trust on Open Source Developments, many new-world organizations are realizing the importance of opening up the technology. We have seen tremendous growth in such areas. Tesla opened up its patents for others to make use of available technology. Companies like Google, Facebook, Apple etc are opening up their platforms slowly. Today, Open source is almost at par with the closed technology options & this has revolutionized industry.

2. Availability of Education platforms to learn about new technology: If one is curious about learning, there is no dearth on online education platform which are almost self sufficient for the needs. Khan academy, Coursera, Udemy, Udacity are few prominent MOOCs but there are a lot more. Platforms like YouTube also are helping with video content. Personally, I have used these platforms over the last few months to learning new languages and concepts completely from scratch

3. Availability of on-demand computing infrastructures : The revolution through cloud technology has completely changed the game in last decade to service the needs. All your computing needs are just a click away at very cost effective options. Concepts like Big Data, Machine Learning, Data Analytics which may require large computing resources on burst usage basis are available in the hands of anyone at a very nominal cost.

4. Availability of platforms to exchange ideas & co-creation networks: There are lot of platforms to exchange ideas and interact with like-minded community. Professional sites like linkedin can help you quickly connect with the concerned folks. Platforms like twitter, Medium or likewise, are also helping in a big way. There are hunderds of places one can find to reach-out and connect with people. New innovation community is greatly realizing the importance of collaboration and open development, rather than behind to closed doors and walls. The speed of development and new innovation has increased well beyond 10x times with such networks availability.

5. Availability of platforms to understand industry trends and markets : there is some overlap with the networking platforms which also serves the purpose for understanding Industry trends. However, platforms like Slideshare, Quaro, Twitter, Dzone, Kaggle, KDNugget or likewise are available for such purpose.

6.Availability of platforms to connect Consumer & Service provider : Lot of such platforms are available to connect service developer and service seeker. Platforms such as Upwork, Freelancer, Toptal, Guru, Peopleperhour etc are being used as common on-demand job fulfillment platforms. These platforms serves multiple purpose for the service consumer — services and payments are available on-demand basis. Availability of best talent across the globe, and the cost of services may be quite low compared to engaging top organizations.

So, all the needed ingredients are available for disrupting the business model even for top-end services like innovation needs, digital development etc. I understand the standard argument from the organizations — Committed services levels, Organizational relationships and other benefits that come with such relationships such as trust, availability etc. But the same arguments were available with cab operators before Uber or Ola came in, or with Hotels before AirBnB or Oyo entered or any other sector where large scale ‘uberisation’ has taken place.

Pilots for service disruption may happen in silos in some commoditised areas — however one success leads to another, and this phenomenon of trial & success could very well be exponential.