Anita TothBill Gates Says Unhappy Customers Are Good for Your Business. Here’s Why. — Anita Toth“Your most unhappy customers are your greatest source of learning.” Bill GatesNov 15, 2020Nov 15, 2020
Anita TothCustomer expectations at all-time highs: How companies can keep up — Anita TothIt was less than 2 years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her 5-year water heater…Aug 12, 2020Aug 12, 2020
Anita TothAre you ready? 3 Customer Retention Strategies for the Pandemic’s Next Wave — Anita TothThis is shocking.Jul 24, 2020Jul 24, 2020
Anita TothMaximizing Customer Retention in the Pandemic’s Second Wave — Anita TothDid you know that 60% of SaaS companies reported a negative impact on customer retention and upsell deals due to the pandemic?Jul 1, 2020Jul 1, 2020
Anita TothThe Ultimate Guide to Customer Feedback — Anita TothIt’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and can become…Jun 18, 2020Jun 18, 2020
Anita TothCustomer retention strategies for turbulent timesCustomer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the…Apr 30, 2020Apr 30, 2020
Anita Toth3 Strategies to Help Customer Success Teams in Uncertain TimesCustomer Success teams are under enormous pressure right now trying to cope with all the fast changes brought on by the pandemic. Not only…Apr 21, 2020Apr 21, 2020
Anita Toth9 Customer Retention Strategies Proven to Work in Uncertain Times — Anita TothCustomer retention is more important than ever. Since 1918, never have so many businesses been forced to shut down due to an outbreak. The…Apr 16, 2020Apr 16, 2020
Anita TothThis secret ‘obsession’ is the key to Netflix’s successIt was back in 2000, when a small Netflix approached the market giant, Blockbuster, with this proposal — Blockbuster should use Netflix as…Jan 11, 2020Jan 11, 2020
Anita TothThey won’t be back. 63% of customers leave after one poor customer experienceHave you had an experience like this?Oct 29, 2019Oct 29, 2019