My general UX workflow
As an experience designer, you come to realize eventually that it is not about the design itself as much as it is about its process.
Working on multiple UX design projects in the past, and one of them being the Microsoft client project where we developed a working prototype for the HoloLens — available for you to view here, you learn that following a certain direction will have your back in the most adverse time throughout the design phase.
empathy and emotion — virtues that hold immense value in today’s age
The way I have devised a general understanding of this very idea is formed using 5 ‘E’s. It is my version of design thinking that embodies the emotional quotient that I personally think enhances every design we put out there.
The 5 ‘E’s of Design
Life is all about experiences. To start learning about what works and what doesn’t, I first need to start experiencing — just like the user. As much as it is about all the amazing things, it is also about failing and learning from those failures. This phase defines everything that follows.
Stepping into the user’s shoes is important. When I experience what the user experiences, only then will I be able to empathize with the problems one might face. The derivation of innovation comes from indulging multiple perspectives — not one.
Assumption is the enemy of all knowledge. My assumptions about what “might be” are generally wrong. This is where I talk to others who have had similar experiences, gather their point of view, research and extract information that will guide me to holistically understand the problem.
From all that I learn and gather, using my skills, I engineer and design a solution that can help make a difference from “what was” and “what could be”.
With the engineered solution, I take out my prototype for a ride. Gather feedback from users, understand what can be improved and keep iterating until I reach a point where the product is at a satisfactory level.
This 5 step process shall provide you with a very structured way to tackle any design problem you would face in your day-to-day workflow, and while it does that beautifully, it also provides room for empathy and emotion — virtues that hold immense value in today’s age.