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One of the things Joe Gebbia always said to me about Airbnb was that he cared much more about the entire experience of your vacation—whether you felt welcomed by your host, whether you were able to easily find and get into the apart…
And that’s just backwards. People don’t exist to use your products; you build products with the goal that they can be useful to people.
…uage — you can email him and he sends you text messages. These small elements give Cody a realistic emotional impact.
