Pegasus Airlines BGY Terminal +1–855–738–4601

7 min readJul 10, 2024


Pegasus Airlines BGY Terminal

Orio al Serio, also known as Bergamo Orio al Serio Airport (BGY), is a major hub for low-cost carriers like Pegasus Airlines and an essential entry point to Northern Italy. Because of its convenient location close to Bergamo and its well-run services, BGY Airport is an important hub for connecting passengers to destinations throughout Europe and beyond. Here’s all you need to know if you’re traveling with Pegasus Airlines BGY Terminal to guarantee a hassle-free and delightful flight.

Pegasus Airlines Overview

Pegasus Airlines, founded in 1990, is a Turkish low-cost carrier that operates flights across Europe, the Middle East, and Central Asia. Known for its affordability and efficient service, Pegasus Airlines has rapidly grown to become one of Turkey’s largest airlines. At BGY Terminal, Pegasus offers a range of services designed to enhance the travel experience for its passengers.

Arrival at BGY Airport

Getting to BGY Airport

Located approximately 45 kilometers northeast of Milan, BGY Airport is easily accessible by various modes of transport. If you’re driving, the airport is well-connected to major roads, including the A4 motorway, which links Milan to Venice. There are also ample parking facilities available, ranging from short-term to long-term options.

Public transportation options include buses and trains. The ATB bus service connects Bergamo city center to the airport, while a shuttle service links the airport to the nearby train station, which offers connections to Milan and other cities. Taxis and ride-sharing services are also readily available.

Terminal Layout and Facilities

BGY Terminal is a modern, user-friendly facility designed to cater to the needs of both domestic and international travelers. Upon arrival, you will find a range of amenities and services to make your time at the airport comfortable.

1. Check-In Counters: Pegasus Airlines operates check-in counters in the departures area. It’s advisable to check in online before arriving at the airport to save time. However, if you need assistance, the friendly staff at the Pegasus counters will be happy to help.

2. Baggage Drop: If you have checked in online and have only carry-on luggage, you can proceed directly to security. For those with checked baggage, the Pegasus baggage drop counters are clearly marked and efficiently managed.

3. Security and Immigration: The security screening process at BGY is streamlined but thorough. Make sure to have your boarding pass and passport ready. For international flights, there will be an additional passport control check.

4. Dining and Shopping: The terminal boasts a variety of dining options, including cafes, fast food outlets, and sit-down restaurants. For shopping, there are duty-free stores as well as shops offering Italian fashion, souvenirs, and travel essentials.

5. Lounges: For a more comfortable pre-flight experience, Pegasus passengers can access several lounges at the terminal, though it’s worth noting that lounge access may require a fee or be limited to certain ticket classes or loyalty program members.

6. Wi-Fi and Charging Stations: Free Wi-Fi is available throughout the terminal, allowing you to stay connected. Charging stations for electronic devices are also conveniently located.

7. Family and Accessibility Services: BGY Airport is equipped with facilities to assist families and travelers with reduced mobility. There are baby changing rooms, and the terminal is wheelchair accessible.

Departure with Pegasus Airlines

Boarding Process

For your departure with Pegasus Airlines, it’s essential to arrive at the airport with ample time before your flight. Pegasus recommends arriving at least 2 hours prior to the scheduled departure for international flights and 1.5 hours for domestic flights. This allows enough time for check-in, security screening, and any potential delays.

1. Boarding Gates: After passing through security and passport control, proceed to your designated boarding gate. Gate information is displayed on the screens throughout the terminal and is also noted on your boarding pass.

2. Gate Services: The boarding gates are equipped with seating and display screens showing flight information. Pay attention to announcements regarding boarding times and procedures.

In-Flight Experience

Pegasus Airlines is known for providing a comfortable flying experience despite its low-cost model. Onboard, you can expect:

1. Seating: Seating arrangements are designed to maximize space and comfort. While Pegasus is a low-cost carrier, the seats are designed to be ergonomically supportive for the duration of your flight.

2. In-Flight Services: While meals and beverages are not included in the ticket price, you can purchase snacks, drinks, and meals onboard. The airline also offers a selection of entertainment options, depending on the flight duration.

3. Customer Service: The crew on Pegasus Airlines is trained to provide courteous and efficient service. If you have any special requests or require assistance, don’t hesitate to ask the flight attendants.

Arrival at Your Destination

Upon arrival at your destination, follow the signs for passport control and baggage claim. If you’re flying to an international destination, ensure you have your passport and any required visas ready for inspection.

Additional Tips

1. Travel Documents: Ensure that your travel documents, including your passport and visa (if applicable), are valid and readily accessible. Double-check the entry requirements for your destination before departure.

2. Baggage Policies: Familiarize yourself with Pegasus Airlines’ baggage policies to avoid any surprises. Carry-on and checked baggage allowances are specified in your booking details, and excess baggage fees may apply if you exceed these limits.

3. Travel Insurance: Consider purchasing travel insurance to cover any unforeseen events or disruptions to your travel plans. This can provide peace of mind and financial protection in case of emergencies.

4. Local Currency: If you’re traveling to a country with a different currency, it’s useful to have some local cash on hand for minor expenses. Currency exchange services are available at the airport, though rates may vary.

5. Health and Safety: Stay informed about any health and safety regulations or travel advisories related to your destination. This includes any vaccination requirements or COVID-19 protocols that may be in place.


In conclusion, the Pegasus Airlines BGY Terminal exemplifies modern efficiency and passenger comfort, providing a seamless travel experience for its users. As part of Bergamo Orio al Serio Airport, the terminal is well-designed to handle the high traffic of both domestic and international flights, reflecting Pegasus Airlines’ commitment to quality service. With its user-friendly layout, ample amenities, and streamlined processes, the terminal ensures that travelers can navigate their journey with ease. As travel demands continue to evolve, the BGY Terminal stands as a testament to Pegasus Airlines’ dedication to adapting and enhancing the overall passenger experience.

Frequently Asked Questions:

Q1. Where can I find the Pegasus Airlines check-in counters at BGY Terminal?

The Pegasus Airlines check-in counters are located in the departures hall of Bergamo Orio al Serio Airport (BGY). Once you enter the terminal, follow the signage directing you to the “Check-In” area. Look for the Pegasus Airlines branding and counters.

Q2. What are the baggage policies for Pegasus Airlines at BGY?

Pegasus Airlines allows one piece of carry-on baggage and one personal item for free. The maximum weight for the carry-on bag is typically 8 kg (17.6 lbs). Checked baggage is not included in the basic fare and must be purchased separately. The standard checked baggage allowance is 20 kg (44 lbs), but this can vary based on your ticket type and destination. For specific baggage details, check the Pegasus Airlines website or your booking confirmation.

Q3. What is the recommended arrival time at BGY Terminal for Pegasus Airlines flights?

Pegasus Airlines recommends arriving at Bergamo Orio al Serio Airport at least 2 hours before your scheduled departure for international flights and 1.5 hours for domestic flights. This ensures you have enough time for check-in, security screening, and boarding.

Q4.Can I purchase food and drinks on Pegasus Airlines flights from BGY?

Yes, on Pegasus Airlines flights, you can purchase a variety of snacks, drinks, and meals. Since Pegasus operates as a low-cost carrier, these items are not included in the ticket price. In-flight menus and prices will be provided by the flight attendants.

Q5. What should I do if I miss my Pegasus Airlines flight at BGY?

If you miss your flight, go directly to the Pegasus Airlines customer service desk in the terminal. They will assist with rebooking options and provide information on any fees or procedures. Be sure to have your booking reference and relevant documents ready.

Q6.Is there a lost and found service at BGY Terminal for items left on Pegasus Airlines flights?

Yes, there is a lost and found service at BGY Terminal for items lost within the airport. For items left on a Pegasus Airlines flight, contact the airline’s customer service for assistance. They can help you track and recover lost belongings, though the process might take some time.

Q7.What facilities and services does BGY Terminal offer for Pegasus Airlines passengers?

Bergamo Orio al Serio Airport offers various facilities and services for Pegasus Airlines passengers, including:
Dining and Shopping: A range of restaurants, cafes, and shops.
Free Wi-Fi: Available throughout the terminal.
Lounges: Access to several lounges, though this may require additional payment or membership.
Family Facilities: Baby changing rooms and play areas.
Accessibility Services: Wheelchair access and assistance for passengers with reduced mobility.

Q8.What transportation options are available from BGY Terminal?

From Bergamo Orio al Serio Airport, you have several transportation options:
Airport Shuttle: Buses connect the airport to Bergamo city center and Milan.
Train: Shuttle services are available to Bergamo train station, which connects to various destinations.
Taxi and Ride-Sharing: Taxis and ride-sharing services are available at the airport.
Car Rental: Car rental services are provided at the airport, allowing you to rent a vehicle for your journey.




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