We had the Peggy sofa with chaise and matching love seat. I called West Elm in early April and by early May they had accepted my returned Peggy’s and delivered a new sectional that we ordered from them with 30% off. We recieved the full refund for our Peggy’s and had about $600 extra….I put the new sectional on my WE card and got $275 in rewards. I feel like they paid me to take back Peggy! Bye Peggy! This would no have happened if this blog wasn’t published. Thank you!