Anne PardoeinWe are Citizens AdviceEssential services, Essential oversight: What’s a statutory consumer advocate, and why do they…When people think of Citizens Advice they most often think of our incredible network of frontline advisers helping people to find a way…6 min read·Mar 8, 2024----
Anne PardoeinWe are Citizens AdviceIt’s time to stop forcing people onto prepayment meters — here’s whyBeing able to heat and power your home to safe levels is a necessity, not a luxury. But we’ve found that millions of households are…5 min read·Jan 12, 2023----
Anne PardoeCitizens Advice is (probably) the greatest place on earth to do policy work — here’s what we did to…Having the right people in the right positions is central to the success of any team. Even the most carefully planned and incisive…6 min read·Aug 23, 2022----
Anne PardoeinWe are Citizens AdviceThe government has announced it will continue to subsidise rural post offices, but is it enough to…4 min read·Mar 31, 2022----
Anne PardoeinWe are Citizens AdviceThe next government must give telecoms consumers a seat at the tableIt’s time telecoms consumers had a strong champion to fight their corner3 min read·Dec 9, 2019----
Anne PardoeinWe are Citizens AdviceOfcom has intervened to cut the bills of loyal landline-only customersThere’s more to do to make sure to ensure loyal customers aren’t unfairly penalised on broadband and mobile plans3 min read·Oct 26, 2017----
Anne PardoeinWe are Citizens AdviceToday Parliament put mobile phone customers in control of their billsToday, Parliament passed a law that’s going to help millions of mobile phone users.2 min read·Apr 27, 2017----
Anne PardoeinWe are Citizens AdvicePutting customers in control of their mobile phone billsOnly a few decades after hitting the consumer market, mobile phones are an integral part of daily life. Most of us don’t go a day without…3 min read·Feb 22, 2017----
Anne PardoeinWe are Citizens AdviceBroadband companies are compensated for poor service. It’s time customers got their share.The Digital Economy Bill is now making its way through the House of Lords.9 min read·Dec 5, 2016----
Anne PardoeinWe are Citizens AdviceReliable parcel deliveries matter all year round — not just at ChristmasEarlier this week, Cyber Monday rounded off four of the most intense days in the retail calendar. Retailers across the UK offered heavy…4 min read·Nov 30, 2016----