How to Find Your Unknown Audience

The other day, a company called Tenfold added me to its Top 40 Customer Success Influencers list. (You can download the list here.) I never set out to write and speak for the Customer Success industry; it happened by accident.

I tell you this story not to brag, but to illustrate the importance of looking for your unknown readers.

Your work may resonate with people outside the audience that you have defined.

When Your Real Audience Isn’t Where You Think It Is

My first book, Subscription Marketing, was written specifically for marketers working in large organizations. As it turned out, getting the attention of over-burdened marketers was tough.

Instead, entrepreneurs and people in Customer Success roles started contacting me about the book, inviting me to their podcasts and conferences.

My most supportive and engaged audience wasn’t where I was looking for it.

I wasn’t targeting the wrong audience, exactly, but I was certainly missing very receptive groups outside my initial target readers.

This is a great problem to have, but I wish I’d figured it out sooner.

Listen to the Readers

Effective writing requires two parties: the writer and the reader. Your content isn’t complete until someone reacts to it.

Do everything you can do determine how your work is being received. You may discovered hidden audiences that find your content valuable and relevant.

To identify these audiences, you have to listen and look.

Writing is a conversation, but it’s hard to hear the other half.

Sometimes people contact you directly:

  • Sending an email
  • Commenting on a blog post
  • Writing unsolicited reviews on Amazon

Each of these responses is a golden opportunity to learn how people react to your work. What resonates with them, and why?

Even a negative review tells you something about who is not in your resonant audience. That’s valuable insight, even if it is painful to receive.

But a vast majority of readers won’t step forward and contact you, even if they love what you have written. To identify these readers, you may need to sift through data.

Finding Traces of the Unknown Audience in the Data

Where and how you look for this audience will depend on what you write and where you publish.

Here are a few places to consider looking for clues:

Google Analytics
 You don’t have to be a data geek to get basic insight from this service. If you have a blog connected with Google Analytics, look for indirect clues about your audience:

  • Where are people connecting from?
  • Which social networks do they come from?
  • Which content gets the most attention?
  • How long do people spend before they leave? What paths do they travel through your pages?

Google Alerts
 Create a Google Alert for your name and your book or business name. You might discover people discussing your work.

Social media in general
 Which posts are shared most? That gives you a clue about what content resonates with people and who is sharing it. Social media management and scheduling services offer insight into which of your posts are most popular. (I’m a fan of Buffer.)

Facebook Insights
 If you have a business or author page on Facebook, use the Insights feature to get a sense of the demographics of your followers. Keep track of which posts earn reactions or shares.

 LinkedIn offers basic analytic information on both posts (content you share) and articles (posts that you publish natively in LinkedIn.) Look for the icon that looks like a chart to find insights into the titles, companies, and geographic areas of the people who responded.

What Happens When You Find a Hidden Audience?

Over time you may notice trends about the type of people who like what you write. What you do with this insight is up to you.

  • Create content specifically for that audience.
  • You could change your audience focus altogether, if the new market merits it.
  • More likely, you can adjust or expand the content you’re already creating. I revised and updated Subscription Marketing to address the needs of startup entrepreneurs as well as Customer Success professionals.

But whatever you do, listen.

(Let me hear your part of this conversation: comment, contact me, or share this post. Thanks!)

Originally published at on August 29, 2017.

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