
…owever, as professionals we know better than to discount the complexity of what goes into our work. A good rule of thumb is: if a problem seems simple to you, you probably don’t fully understand it. You certainly might, but you probably don’t, and therefore, you should treat your critiques as inve…
…simple… and they rarely are. The trick with Level 3 and Level 2 feedback is an exchange of empathy. You want designers to have empathy for you and the problems you are encountering with their product, and you also want to have empathy for the designers and the problems they are trying to navigate through, whether it be deadlines, business goals, conflicts between stakeholders, resource constraints, or any number of other things that we always try and keep behind the curtain. To be clear, average users do not and should not care about these things… all they know is the exp…