How to Cancel Frontier Flight & Get a Refund

How to Cancel Frontier Flight & Get a Refund Travel plans can often change unexpectedly, leading to the need to cancel a flight and seek a refund. For passengers flying with Frontier Airlines, understanding the airline’s cancellation policy and refund process can help navigate these changes smoothly. Here’s a comprehensive guide on how to cancel a Frontier flight and obtain a refund.

Frontier Airlines Cancellation Policy

Frontier Airlines has specific policies regarding flight cancellations and refunds. It’s crucial to be familiar with these to manage expectations and take appropriate steps.

1. Risk-Free Cancellation Period:
— 24-Hour Rule: Frontier allows passengers to cancel their flight within 24 hours of booking and receive a full refund, provided the flight is at least seven days away. This rule applies to all fare types and can be a lifesaver for those who realize they need to change their plans shortly after booking.

2. Types of Fares and Their Flexibility:
— Standard Fare: These are generally non-refundable beyond the 24-hour window. However, cancellations are possible, but they typically come with a fee.
— Discount Den Fares: These fares are often more restrictive. While the 24-hour rule still applies, outside of this period, these fares are usually non-refundable and non-changeable.
— The WORKS and The PERKS Bundles: If you purchase The WORKS bundle, it includes the ability to cancel your flight and get a full refund (minus the cost of The WORKS bundle). The PERKS bundle includes some additional flexibility but does not offer refunds.

Steps to Cancel a Frontier Flight

To cancel a Frontier flight, follow these steps:

1. Accessing Your Booking:
— Go to the Frontier Airlines website or open their mobile app.
— Click on the “Manage Travel” option.
— Enter your last name and confirmation code to access your booking.

2. Initiating the Cancellation:
— Once you’ve accessed your booking, you’ll see options to modify or cancel your flight.
— Select the “Cancel” option.

3. Reviewing Cancellation Terms:
— Before finalizing the cancellation, review the terms and fees associated with your fare type.
— If you booked The WORKS bundle, ensure that you’re within the conditions to get a refund.

4. Confirming the Cancellation:
— Follow the prompts to confirm your cancellation.
— Make a note of any confirmation numbers or emails you receive as proof of your cancellation.

Understanding Refund Eligibility

Refund eligibility depends largely on the type of fare purchased and the timing of the cancellation:

1. 24-Hour Rule Refunds:
— If you cancel within 24 hours of booking and your flight is more than seven days away, you are eligible for a full refund. This is straightforward and can be processed via the “Manage Travel” section on Frontier’s website.

2. Refunds for The WORKS Bundle:
— If you purchased The WORKS bundle, you are entitled to a refund for your flight, minus the cost of the bundle itself. This makes The WORKS bundle a valuable option for those who may need flexibility in their travel plans.

3. Non-Refundable Fares:
— For standard fares outside the 24-hour window, refunds are generally not available. Instead, you may receive a travel credit after the deduction of cancellation fees, which can be used for future Frontier flights.

4. Special Circumstances:
— In cases such as flight cancellations by the airline, significant schedule changes, or certain emergencies (e.g., serious illness with documentation), you may be eligible for a refund or travel credit. It’s important to contact Frontier’s customer service to discuss these situations.

Requesting a Refund

If you are eligible for a refund, here’s how you can request it:

1. Online Refund Requests:
— Log in to your Frontier Airlines account.
— Navigate to the “My Trips” section.
— Select the flight you canceled and look for the refund request option.
— Fill out the necessary information and submit your request.

2. Customer Service:
— If you encounter issues with the online process or have special circumstances, contact Frontier’s customer service.
— Have your booking details and any relevant documentation (such as medical certificates) ready.

3. Processing Time:
— Refunds typically take several business days to process. Check your email for updates and confirmation of your refund request.

Using Travel Credits

If you receive a travel credit instead of a refund, here’s how to use it:

1. Expiration Dates:
— Be aware of the expiration date of your travel credit. Frontier credits often expire within 90 days, though this can vary.

2. Booking a New Flight:
— When booking a new flight, you’ll have the option to apply your travel credit during the payment process.
— Enter the travel credit code in the designated field.

3. Remaining Balances:
— If your new flight costs less than your travel credit, the remaining balance will stay in your account until the expiration date.
— If your new flight costs more, you’ll need to pay the difference.

Tips for Managing Cancellations and Refunds

1. Purchase Flexible Fares:
— Consider buying flexible fares like The WORKS bundle if you anticipate potential changes in your travel plans.

2. Monitor Flight Schedules:
— Keep an eye on your flight schedule for any changes made by Frontier. Significant changes may entitle you to a refund.

3. Stay Informed:
— Regularly check Frontier’s website or contact their customer service for updates on their policies, especially during events like the COVID-19 pandemic which can lead to policy adjustments.

4. Documentation:
— Keep all emails, receipts, and confirmation numbers related to your booking and cancellation. These will be crucial if any disputes arise.

5. Follow Up:
— If your refund or credit processing takes longer than expected, follow up with Frontier’s customer service.

Conclusion

Cancelling a Frontier flight and getting a refund involves understanding the airline’s specific policies and following the correct procedures. By knowing your fare type, adhering to the 24-hour risk-free cancellation window when possible, and being aware of your options for refunds or travel credits, you can manage changes to your travel plans with minimal stress. Always keep documentation and stay proactive in managing your bookings to ensure a smooth process.

FAQs About How to Cancel a Frontier Flight and Get a Refund

1. What is Frontier’s 24-hour cancellation policy?

Frontier Airlines allows passengers to cancel their flight within 24 hours of booking for a full refund, as long as the flight is at least seven days away. This policy applies to all fare types and provides flexibility for travelers who need to change their plans shortly after booking.

2. How can I cancel my Frontier flight online?

To cancel your Frontier flight online:
— Visit Frontier Airlines’ website or open their mobile app.
— Click on “Manage Travel.”
— Enter your last name and confirmation code to access your booking.
— Select the “Cancel” option and follow the prompts to confirm your cancellation.

3. What types of fares does Frontier offer, and how do they affect cancellations and refunds?

Frontier offers several fare types:
— Standard Fare: Typically non-refundable beyond the 24-hour window, but cancellations are possible with a fee.
— Discount Den Fares: More restrictive, usually non-refundable and non-changeable outside the 24-hour window.
— The WORKS Bundle: Allows for cancellations and full refunds (minus the cost of The WORKS bundle).
— The PERKS Bundle: Offers some flexibility but does not include refunds.

4. How do I know if I am eligible for a refund after canceling my flight?

Refund eligibility depends on the fare type and timing of the cancellation:
— 24-hour rule: Full refund if canceled within 24 hours of booking and the flight is more than seven days away.
— The WORKS Bundle: Refunds available minus the bundle cost.
— Standard and Discount Den Fares: Generally non-refundable outside the 24-hour window, but may receive travel credits instead.
— Special circumstances: Refunds may be possible for significant schedule changes or emergencies.

5. What should I do if I receive a travel credit instead of a refund?

If you receive a travel credit:
— Expiratio: Check the expiration date of the credit, usually within 90 days.
— Booking a new flight: Apply the credit during the payment process by entering the travel credit code.
— Remaining balances: Any remaining balance after booking a cheaper flight will stay in your account until expiration; for more expensive flights, you’ll need to pay the difference.

6. Can I get a refund if Frontier cancels my flight or significantly changes the schedule?

Yes, if Frontier cancels your flight or makes significant schedule changes, you may be eligible for a refund. Contact Frontier’s customer service to discuss your options and request a refund or travel credit.

7. How long does it take to process a refund request?

Refund processing times can vary, but it typically takes several business days. Keep an eye on your email for updates and confirmation of your refund request. If there are delays, follow up with Frontier’s customer service.

8. What documentation should I keep when canceling a Frontier flight?

Keep all related documentation, including:
— Emails and receipts from your booking.
— Cancellation confirmation numbers.
— Any correspondence with Frontier’s customer service.
— Documentation for special circumstances (e.g., medical certificates).