The United Story Isn’t About Customer Service. It’s About Class Warfare.
Paul Constant
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Hey Paul,

Your article seems contrived from a collection of viewpoints that you, as the author, hold. Of which your article brings many of the overly opinionated variety to bear. Where are the research-driven citations (I see 1, all else are Twitter feeds)? Where are the facts and cohesive counter-points to show the inherent nature of forming a hypothesis, in that it is a guess?

Here’s a suggestion for further research: “creative class” individuals do fly to other major cities quite frequently, especially as major corporations move offices to the likes of Florida and North Carolina. In addition, read up on Google Fiber’s failed attempt in Kansas City (which is Sprint’s hq) and how one major reason was that people there lacked the willingness to invest in higher risk ventures. Maybe you can provide a better quoted, think as thieves with research follow-up article. Bloomberg has a wonderful piece of this (I don’t remember the link, but Googling “Bloomberg Kansas City failed entrepreneurship” should yield some results).

Finally, you provided no solutions to the problem, nor has anyone else. Companies have corporate jets. Sending the employees upon a corporate jet would have been one solution. Or ponying up and paying for that man’s or the employees flights on a rival carrier. Oh which, who knows, maybe they tried all the reasonable options and this was a last call. Why then, did other passengers with less urgent flights not stand up and offer their seats when they saw this man being treated in such a way? Maybe they just wanted to sit in their seats, watch a show, and have a story to tell. This is brought up because it shows that United at least is now owning up to its actions and apologizing and that it received the brunt of the fault, which it is taking better than anyone else, who has denied any wrong doing. From my eyes, the other passengers, United, and this man all had equal share in the resulting chaos and should be sharing in the attention the same.

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