

Designer, communication enthusiast. Je pense en italien, read French e scrivo in inglese. Product Designer @TheAppBusiness.
This is the crux of Service design. It is the behind the scenes goings-on (processes, governance, organisational structures, change management, policies, culture even) that need to be designed and crafted in a human centred way such that a human centred front-of-stage experience can be delivered. And to do this well, that person needs to have a greater sense of business knowledge & acumen, blen…