Likewise, there’s always the slow-poke who closes one or two tickets. Odd. They’re a great mentor, and they’re always chiming in on other people’s tickets, helping them get unstuck, teaching, and giving great advice. They should be able to close 10x as many tickets as the rest of us, right? They must simply be terrible at time management. (Hint: They’re not. You just suck at evaluating employees).