4 Questions to Ask Before Switching Therapy Providers

If your Skilled Nursing Facility is considering a change of therapy providers, it’s important to undertake a careful analysis to determine if the partner is the right fit. But how can you know what to analyze?

As part of the provider search process, asking questions in four main areas will help you partner with the best therapy provider for your facility’s needs.

1. Will the Transition Be Smooth?

With any change involving healthcare services, it’s important that the transition be seamless and downtime minimized. When considering a switch to a new therapy provider, ask for a thorough review of the process you can expect when making the change. Do you see any gaps, or is the provider’s process thorough and complete? Can the change be enacted quickly without jeopardizing resident care?

Apex Rehab Services takes a comprehensive approach when partnering with a new Skilled Nursing Facility. Thorough detailed planning followed by training alongside your center’s multidisciplinary team are involved in helping ensure an expeditious but seamless transition.

2. Will the Therapy Provider’s Services Optimize Your Business?

It’s vitally important that any therapy provider enhances the overall business performance of your center. With prospective therapy providers, discuss their processes for:

· reviewing resident needs

· using objective testing measures

· documenting measurements required to support billing

Apex Rehab provides a variety of resources designed to ensure optimal performance and a solid bottom line. As part of one such resource, Apex analyzes your reimbursement patterns to measure your performance against national benchmarks. This analysis follows state and national regulatory guidelines to help your facility maintain compliance.

3. Does the Therapy Provider Have a Proven Track Record of Superior Customer Service?

It’s imperative that a therapy provider be responsive to emerging needs. Does the therapy provider you’re considering offer coverage seven days a week? What is the turnaround time for new resident evaluations? Are all providers up-to-date on evolving requirements and guidelines?

Apex Rehab is available to offer therapy services seven days a week and offers multiple service programs designed to meet your center’s unique needs. As part of all programs, Apex performs comprehensive new resident evaluations and quickly implements initial treatment plans. And Apex regularly reviews state and national guidelines to meet compliance guidelines.

4. Will Communications With the Therapy Provider Be Consistent and High Quality?

You want your therapy provider to feel like an extension of your facility’s interdisciplinary team, which can enhance residents’ experience. In order to do so, effective communication is essential. When talking with a prospective therapy provider, discuss:

· Whether the provider attends care planning meetings alongside your center’s staff

· Whether the provider’s software integrates with your center’s software to allow real-time access

· How the provider measures and tracks resident and family satisfaction

Every partner center has a dedicated point of contact within Apex, known as the onsite Rehabilitation Director, and can expect daily communication with that team member. In addition, centers can expect weekly communication from regional managers who review results and discuss outstanding claims, monthly meetings with regional directors, customized monthly operational reports, and quarterly financial reviews and assessments.

Every facility has unique needs, so there will likely be other areas to consider if you’re switching therapy providers. But these four questions will get you started and perhaps bring to mind other areas you’d like to explore with prospective therapy providers.

Source — https://www.apexrehabsolutions.com/blog/4-questions-to-ask-before-switching-therapy-providers/

Apex Rehab Solutions

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Apex Rehab Solutions is a well-known name as Contract Therapy Providers in Pittsburgh, PA. Visit — https://www.apexrehabsolutions.com

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