AppirioThe Easy Way to Document Salesforce Like an ExpertAs we work with different clients, part of our knowledge transfer is to show how we configured Salesforce. Salesforce is great at…Feb 9, 2015Feb 9, 2015
AppirioHow IoT is Changing Customer ServiceThe “Internet of Things” (or IoT for short) is not only changing the way we interact with our devices, but also the way that customer…Jan 15, 2015Jan 15, 2015
AppirioShould Your Next Mobile App be Native, Hybrid or Responsive Web?When talking with customers about upcoming mobile projects, I find that many companies have an idea of what they’d like to do. But when it…Jan 12, 2015Jan 12, 2015
AppirioWelcome to the Salesforce Analytics CloudWe will remember Dreamforce 2014 as the one where Analytics Cloud was born. There are a lot of reasons to celebrate its arrival. First of…Jan 8, 2015Jan 8, 2015
Appirio7 Steps to Ensure CRM Implementation SuccessMany organizations fail to gain the real value from their substantial CRM investments.Dec 16, 2014Dec 16, 2014
AppirioThe 10 Things Expected from Customer ServiceThere have been an increasing number of high profile, social media-inflamed customer service failures. While these failures produce…Dec 11, 2014Dec 11, 2014
AppirioAn Application Blueprint — 80,000 Lines of Crowdsourced Code“So, how does it work?”Dec 8, 2014Dec 8, 2014
AppirioNo One Cares About Your New Learning Management System; Why Should They?At a former employer of mine, I was the system administrator for our Cornerstone OnDemand system. I remember how exciting it was to…Dec 3, 20141Dec 3, 20141
Appirio5 Steps to Creating Employee EngagementResearch by Gallup and others has concluded that when employees are engaged at work they are more productive, drive higher levels of…Oct 30, 2014Oct 30, 2014