Don’t Lose Another B2B Customer Because of Bad Support

The difference between success and failure in the B2B industry can be a single customer. Keeping your existing customers happy is crucial — if you are like most B2Bs, you get approximately 80% of your revenue from 20% of your customers. That’s why customer and account support has to be a top priority for any B2B company. You can’t afford for anything to fall through the cracks.

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