80 Great Customer Service Quotes to Integrate Into Your Business

Feel free to share and print these inspirational customer service quotes around your organization. Customer service IS the new Marketing.
  1. Customer service isn’t a department, it’s a philosophy! — Shep Hyken Customer service isn’t a department, it’s a philosophy! — Shep Hyken Click To Tweet
  2. In general, organizations are afraid to fire customers, no matter how unreasonable. This is a mistake. It’s good for you. — Seth Godin Fire bad customers. It’s good for you. — Seth Godin Click To Tweet
  3. Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, ‘What’s in it for me?’ — Brian Tracy Unsuccessful people are always asking, ‘What’s in it for me?’ @BrianTracy Click To Tweet
  4. Choose your customers. Fire the ones that hurt your ability to deliver the right story to the others. — Seth Godin Fire the customers that hurt your ability to deliver the right story to the others. @SethGodin Click To Tweet
  5. If you make customers unhappy in the physical world, they might each tell six friends. If you make customers unhappy on the internet, they can each tell 6,000. — Jeff Bezos If you make customers unhappy, they can each tell 6,000 people instantly ~Jeff Bezos Click To Tweet
  6. Customer service is the new marketing. — Derek Sivers Customer service is the new marketing.~@DerekSivers Click To Tweet
  7. Any customer that walks away, disrespected and defeated, represents tens of thousands of dollars out the door, in addition to the failure of a promise the brand made in the first place. You can’t see it but it’s happening, daily. — Seth Godin Click To Tweet
  8. There are many who subscribe to the convention that service is a business cost, but our data demonstrates that superior service is an investment that can help drive business growth. Superior service is an investment that can help drive business growth. Click To Tweet
  9. Investing in quality talent, and ensuring they have the skills, training and tools that enable them to empathize and actively listen to customers are central to providing consistently excellent service experiences. — Jim Bush
  10. No amount of advertising can repair the damage done by failing to properly address a customer’s concern. — Albert Schindler No amount of advertising can repair the damage done by failing to properly address a customer’s… Click To Tweet
  11. The handful of companies that respond promptly and accurately to customer emails increase trust in their brand, bolster customer satisfaction, and boost sales both online and offline. –BenchmarkPortal
  12. Getting service right is more than just a nice to do; it’s a must do. American consumers are willing to spend more with companies that provide outstanding service — ultimately, great service can drive sales and customer loyalty. — Jim Bush Getting service right is more than just a nice to do; it’s a must do.~Jim Bush Click To Tweet
  13. The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn’t any good, they’ll out you. — David Pogue
  14. What gets measured, gets done. And what gets recognized gets done again, and even better. — Robert Crawford What gets measured, gets done. And what gets recognized gets done again, and even better. Click To Tweet
  15. If you a make a sale, you make a living. If you make an investment of time and good service in a customer, you can make a fortune. — John Rohn If you make an investment of time and good service in a customer, you can make a fortune.~John… Click To Tweet
  16. The reputation of a thousand years may be undermined by the conduct of one hour. — Japanese Proverb The reputation of a thousand years may be undermined by the conduct of 1 hr. Click To Tweet
  17. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. ~Ross Perot Spend a lot of time talking to customers face to face. Click To Tweet
  18. Good customer service costs less than bad customer service. — Sally Gronow Good customer service costs less than bad customer service. ~Sally Gronow Click To Tweet
  19. Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. — David J. Greer
  20. Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. — Betsy Sanders
  21. Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. — Martin Oliver You can’t give good customer service if your employees don’t like coming to work. Click To Tweet
  22. Every employee can affect your company’s brand, not just the front-line employees that are paid to talk to your customers. — Tony Hsieh
  23. If we consistently exceed the expectations of employees, they will consistently exceed the expectations of our customers. — Shep Hyken
  24. You’re serving a customer, not a life sentence. Learn how to enjoy your work. — Laurie McIntosh You’re serving a customer, not a life sentence. Learn how to enjoy your work. ~Laurie McIntosh Click To Tweet
  25. Businesses often forget about the culture, and ultimately, they suffer for it because you can’t deliver good service from unhappy employees. — Tony Hsieh you can’t deliver good service from unhappy employees. — Tony Hsieh Click To Tweet
  26. Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. — Benjamin Franklin
  27. For individuals, character is destiny. For organizations, culture is destiny. — Tony Hsieh
  28. Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mindset. — Robert Spector Don’t reinvent the wheel. Focus on winning one customer at a time. Click To Tweet
  29. I think when people say they dread going into work on Monday morning, it’s because they know they are leaving a piece of themselves at home. Why not see what happens when you challenge your employees to bring all of their talents to their job and reward them not for doing it just like everyone else, but for pushing the envelope, being adventurous, creative, and open-minded, and trying new things? — Tony Hsieh Why not see what happens when you challenge your employees to bring all of their talents to their… Click To Tweet
  30. People always ask me, how do you teach core values? The answer is, you don’t. The goal is not to get people to share your core values. It’s to get people who already share your core values. — Robert Spector Get customers who already share your core values. ~Robert Spector Click To Tweet
  31. When the customer comes first, the customer will last. — Robert Half When the customer comes first, the customer will last. — Robert Half Click To Tweet
  32. Here is a powerful yet simple rule. Always give people more than they expect to get. — Nelson Boswell Here is a powerful yet simple rule. Always give people more than they expect to get.-Nelson… Click To Tweet
  33. Make the customer the hero of your story. — Ann Handley Make the customer the hero of your story. — Ann Handley Click To Tweet
  34. Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. — Donald Porter Customers don’t expect you to be perfect. They DO expect you to fix things when they go wrong. Click To Tweet
  35. Always do more than is required of you. — George Patton Always do more than is required of you.-George Patton Click To Tweet
  36. The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways. — Richard Branson Set realistic customer expectations, and then not to just meet them, but to exceed… Click To Tweet
  37. Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. — Kevin Stirtz We have to be great every time or we’ll lose them. — Kevin Stirtz Click To Tweet
  38. The longer you wait, the harder it is to produce outstanding customer service. — William H. Davidow The longer you wait, the harder it is to produce outstanding customer service. Click To Tweet
  39. People expect good service but few are willing to give it. — Robert Gately People expect good service but few are willing to give it. — Robert Gately Click To Tweet
  40. It’s easier to love a brand when the brand loves you back. — Seth Godin It’s easier to love a brand when the brand loves you back. — Seth Godin Click To Tweet
  41. A customer service apology is stronger with a personal touch. — Shep Hyken A customer service apology is stronger with a personal touch. — Shep Hyken Click To Tweet
  42. Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the most. — Tony Hsieh
  43. A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, ongoing, never-ending, persevering, compassionate kind of activity. — Christopher McCormick
  44. The only purpose of ‘customer service’… is to change feelings. — Seth Godin The only purpose of ‘customer service’… is to change feelings. — Seth Godin Click To Tweet
  45. Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price. — Lauren Freedman Customers remember the service a lot longer than they remember the price. Click To Tweet
  46. In an era when companies see online support as a way to shield themselves from costly interactions with their customers, it’s time to consider an entirely different approach: building human-centric customer service through great people and clever technology. So, get to know your customers. Humanize them. Humanize yourself. It’s worth it. — Kristin Smaby
  47. Make a customer, not a sale. — Katherine Barchetti Make a customer, not a sale. — Katherine Barchetti Click To Tweet
  48. Customers may forget what you said but they’ll never forget how you made them feel. — Unknown Customers may forget what you said but they’ll never forget how you made them feel. — Unknown Click To Tweet
  49. There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them! — Ben Cohen
  50. To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. — Don Alden Adams
  51. Don’t find fault. Find a remedy. — Henry Ford Don’t find fault. Find a remedy. — Henry Ford Click To Tweet
  52. Go beyond merely communicating to ‘connecting’ with people. — Jerry Bruckner Go beyond merely communicating to ‘connecting’ with people. — Jerry Bruckner Click To Tweet
  53. One of the greatest gifts you can give to anyone is the gift of attention. — Jim Rohn One of the greatest gifts you can give to anyone is the gift of attention. — Jim Rohn Click To Tweet
  54. People will forget what you said. They will forget what you did. But they will never forget how you made them feel. — Maya Angelou But they will never forget how you made them feel. — Maya Angelou Click To Tweet
  55. The most important thing in communication is hearing what isn’t said. — Peter Drucker The most important thing in communication is hearing what isn’t said. — Peter Drucker Click To Tweet
  56. Nothing is so contagious as enthusiasm. — Samuel Taylor Coleridge Nothing is so contagious as enthusiasm. — Samuel Taylor Coleridge Click To Tweet
  57. Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly. — Eric Philip Cowell Everyone has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Click To Tweet
  58. Seek first to understand. Then to be understood. — Stephen Covey Seek first to understand. Then to be understood. — Stephen Covey Click To Tweet
  59. Every great business is built on friendship. — James Cash Penney Every great business is built on friendship. — James Cash Penney Click To Tweet
  60. The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about. — Valeria Maltoni
  61. Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them. — W. Edwards Deming
  62. The purpose of a business is to create a customer who creates customers. — Shiv Singh The purpose of a business is to create a customer who creates customers. — Shiv Singh Click To Tweet
  63. Kind words can be short and easy to speak, but their echoes are truly endless. — Mother Teresa Kind words can be short and easy to speak, but their echoes are truly endless. — Mother Teresa Click To Tweet
  64. Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you. — Chip Bell Loyal customers insist that their friends do business with you.–Chip Bell Click To Tweet
  65. You never get a second chance to make a first impression. — Will Rogers You never get a second chance to make a first impression. — Will Rogers Click To Tweet
  66. The best advertising you can have is a loyal customer spreading the word about how incredible your business is. — Shep Hyken
  67. Repeat business or behavior can be bribed. Loyalty has to be earned. — Janet Robinson Repeat business or behavior can be bribed. Loyalty has to be earned. — Janet Robinson Click To Tweet
  68. To keep a customer demands as much skill as to win one. — American Proverb To keep a customer demands as much skill as to win one. Click To Tweet
  69. Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer
  70. A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. — Mahatma Gandhi We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity… Click To Tweet
  71. Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves. — Steve Jobs tell them what they need well before they realize it themselves. — Steve Jobs Click To Tweet
  72. If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering. — Jeff Bezos Being customer-focused allows you to be more pioneering.~Jeff Bezos Click To Tweet
  73. The customer’s perception is your reality. — Kate Zabriskie The customer’s perception is your reality. — Kate Zabriskie Click To Tweet
  74. Don’t find customers for your products, find products for your customers. — Seth Godin find products for your customers.~Seth Godin Click To Tweet
  75. We have entered the era of the customer. Today, providing customers with outstanding customer service is essential to building loyal customers and a long lasting brand. — Jerry Gregoire
  76. We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards. — Jeff Bezos We start with what the customer needs and we work backwards.~Jeff Bezos Click To Tweet
  77. If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. — Ray Kroc if you love what you’re doing and you always put the customer first, success will be yours. Click To Tweet
  78. Revolve your world around the customer and more customers will revolve around you. — Heather Williams Revolve your world around the customer and more customers will revolve around you. — Heather… Click To Tweet
  79. Every company’s greatest assets are its customers, because without customers there is no company. — Michael LeBoeuf because without customers there is no company. — Michael LeBoeuf Click To Tweet
  80. Focusing on the customer makes a company more resilient. — Jeff Bezos Focusing on the customer makes a company more resilient.~Jeff Bezos Click To Tweet

Originally published at business.yocale.com on January 4, 2016.

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