7 Ways to Use the Power of Powerless Communication
Susan Cain
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I saw QUIET on the bookshelf of an airport bookstore somewhere and immediately bought it. Within two days (before I finished), oldest daughter stole it from me with much the same internal “AT LAST!” feeling that I had at the bookstore.

Point #4 above is especially helpful to me in my work these days — I am freed up to both learn and hear from people how they do and think about their work. Because we have a conversation, both of us can learn quite a bit and enable progress for each.

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