Personal data should only have to be produced, maintained, and stored once. We’re working on new data controls that would make it easier for people to ‘tell us once’ when interacting with their government. On the inside, this means enabling teams to build systems that can ‘speak’ to one another, so that the online service experience feels familiar and easy, every time.
…is that users will try to apply for online benefits applications with the device they have at hand. Without mobile first, mobile responsive online benefits applications, user interactions break down and services fail to reach those who need them most. We believe that eligible users should have an effective, simplified application experience to get t…
In fusing together these systems, we must also develop a new hybrid design practice, drawing from interaction design to strategic design, and all relevant points in-between, as homescreen and city become one. It would benefit the design practices we apply at the scale of the homescreen – interaction design, service design – to understand and actively calibrate the wider impact on the city and environment. Equally, it would benefit the design practices we apply at the scale of the city – architecture, urban design and urban planning – to understand and directly address people, products, services, and the way they work as real-time systems, as real people and communities with shifting values and beliefs, via different kinds of iterative ongoing engagement.
the same time, to the…ctions at the scale of the individual with the systemic outcomes required at the scale of the many. This enables and requires design for the homescreen and the city at the same time, to the extent that we understand that the city is my homescreen and vice versa; one is infused into the other, such that we can address both individual and city coherently.
Unfortunately, although design practice has developed and stretched powerfully in order to help drive these technologies forwards, our core digital design disciplines, such as interaction design or service design, do not train us for these broader challenges.
…ed by Commons, our care delivery platform — connect our members, our care model, and the community. Our products bind together a complex system of distributed community-based care teams, care delivery workflows, messy data feeds, and multimodal member interactions to ultimately improve the health of our members and their neighborhoods. These tools are designed to help drive a step-function change in operational efficiency, enabling us to learn and iterate based on system performance all the while. Unlike much of the software we’ve built in previous lives, it’s a lot more difficult, and in equal measure gratifying, than “shipping an app” that people like to use.
I’d like to suggest that the current civic tech project is really a 50-year project, intended to change institutions that we hope will last hundreds more. We’re not doing badly for 10 years in, but at this stage we urgently need to consolidate learnings, see ourselves clearly, and set up for the long haul. After 6 years of working exclusively in this subfield of technology, at multiple levels of governme…