PinnedArindam SeninAnalyst’s cornerHarnessing Generative AI for Enhanced Customer Care Agent CoachingGive back agent managers time by GenAI powered human agent coachingApr 19Apr 19
PinnedArindam SeninAnalyst’s cornerRe-imagine live agent experience using Generative AIGive super human power to your live agents leveraging generative AIMar 11Mar 11
PinnedArindam SeninAnalyst’s cornerLeveraging AI to Moderate AI-Generated ContentExplore the challenges and solutions in moderating AI-generated content across industries.Feb 22Feb 22
PinnedArindam SeninQuantumFluttersWhy is Mistral.AI committee of smaller models beating GPT3.5 and Llama?The team at Mistral.AI has introduced a new model called Mixtral8x7B, a committe of models outperforming outperforming GPT-3.5 and…Feb 19Feb 19
Arindam SenFine-tuning techniques for Customer Experience transformationFine-tuning generative AI models significantly enhances their performance and adaptability for specific tasks or domains. It enables models…Jun 8Jun 8
Arindam SenNavigating the AI Monetization Maze: Trends, Triumphs, and TrialsAI investments galore, monetization still a distant dream. Oh dollar where art thou?Mar 16Mar 16
Arindam SeninQuantumFluttersDid Google Gemini Pro 1.5 just leap-frog GPT-4?Google just announced Gemini Pro 1.5, its latest salvo in the AI war. Following are eight interesting tidbitsFeb 21Feb 21
Arindam SeninQuantumFluttersThe Low Earth Orbit Satellite Mesh of Tomorrow: A Tale of Connectivity and CautionThe low earth orbit satellites have been taken over by a rogue artificial general intelligence, what happens next?Feb 16Feb 16
Arindam SeninAnalyst’s cornerYou are now in charge of building a tech platform to transform customer experience, what next?A practitioners guide to picking a technology platform and executing a customer focused flywheel for CXFeb 13Feb 13