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Arindam Sen

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Arindam Sen
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Analyst’s corner

Harnessing Generative AI for Enhanced Customer Care Agent Coaching

Give back agent managers time by GenAI powered human agent coaching

5 min readApr 19, 2024

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Harnessing Generative AI for Enhanced Customer Care Agent Coaching

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Pinned

Arindam Sen
in
Analyst’s corner

Re-imagine live agent experience using Generative AI

Give super human power to your live agents leveraging generative AI

5 min readMar 11, 2024

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Re-imagine live agent experience using Generative AI

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Pinned

Arindam Sen
in
Analyst’s corner

Leveraging AI to Moderate AI-Generated Content

Explore the challenges and solutions in moderating AI-generated content across industries.

5 min readFeb 22, 2024

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AI moderating AI generated content

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Pinned

Arindam Sen
in
QuantumFlutters

Why is Mistral.AI committee of smaller models beating GPT3.5 and Llama?

The team at Mistral.AI has introduced a new model called Mixtral8x7B, a committe of models outperforming outperforming GPT-3.5 and…

3 min readFeb 19, 2024

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Why is Mistral.AI committee of smaller models beating GPT3.5 and Llama?

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Pinned

Arindam Sen
in
QuantumFlutters

PartyRock and prompt-engineering

3 min readFeb 9, 2024

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PartyRock and prompt-engineering

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Arindam Sen

Fine-tuning techniques for Customer Experience transformation

Fine-tuning generative AI models significantly enhances their performance and adaptability for specific tasks or domains. It enables models…

5 min read3 days ago

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Fine-tuning techniques for Customer Experience transformation

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Arindam Sen

Navigating the AI Monetization Maze: Trends, Triumphs, and Trials

AI investments galore, monetization still a distant dream. Oh dollar where art thou?

3 min readMar 16, 2024

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Navigating the AI Monetization Maze: Trends, Triumphs, and Trials

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Arindam Sen
in
QuantumFlutters

Did Google Gemini Pro 1.5 just leap-frog GPT-4?

Google just announced Gemini Pro 1.5, its latest salvo in the AI war. Following are eight interesting tidbits

2 min readFeb 21, 2024

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Did Google Gemini Pro 1.5 just leap-frog GPT-4?

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Arindam Sen
in
QuantumFlutters

The Low Earth Orbit Satellite Mesh of Tomorrow: A Tale of Connectivity and Caution

The low earth orbit satellites have been taken over by a rogue artificial general intelligence, what happens next?

3 min readFeb 16, 2024

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The Low Earth Orbit Satellite Mesh of Tomorrow: A Tale of Connectivity and Caution

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Arindam Sen
in
Analyst’s corner

You are now in charge of building a tech platform to transform customer experience, what next?

A practitioners guide to picking a technology platform and executing a customer focused flywheel for CX

4 min readFeb 13, 2024

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You are now in charge of building a tech platform to transform customer experience, what next?

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Arindam Sen

Arindam Sen

Digital Transformation Leader @ AWS | 20+ years helping build agile enterprises leveraging the power of intelligent cloud and artificial intelligence

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