One recent addition to our process at New Relic is something we’re calling the User Lab. The User Lab is a recurring meeting, in this case every other Thursday from 9–11. Three users are recruited to participate in a 30 minute interview each. Thanks to the User Lab I know that I’ll be talking to at least six users each month, regardless of what project or project phase I’m currently in. The final 30 minutes of the User Lab are used for a debrief amongst internal participants.