For the sake of argument, I disagree:
- the purpose of Open Source is not being kind
- why to open source specifically? Let’s say that you want to learn scuba diving, do you expect people to be rude with you because you are a beginner?
Of course I got your point and I couldn't agree more. I always thought that “RTFM” does not scale, and when someone ask a community about something, the expectations are different from a search engine.
I have to say that I have never experienced rude people too much, but I had a couple of bad experiences. Some people asked me support for a project (it was on ROS), so I have done some ajustements to help and after that … no news and the project as far as I know has never been published. Now I make sure that projects are truly open sourced before working on them.