And it goes to pretty much all trades. Here in my office I am always trying to convince the commercial team that. We can provide a good service once and that maybe can give us a second round, but almost 100% of them assumes that this first time is the key and then if you have the second file (i work with logistics service) we are in already. I am still working on my ¨red napkin¨and my ¨handwrite card¨.
Thanks for sharing the article.