Artem KhalilovAre You Constantly Short On Resources? Use The Customer Prioritisation Framework!Serving all of your customers equally means bringing them down to the common denominator of a mediocre experience.Mar 1, 2023Mar 1, 2023
Artem KhalilovWhy You, the CSM, Doing Everyone’s Job Does Not Help AnyoneHelp your customers and your organisation by not doing the job that you are not being paid for.Jan 10, 2023Jan 10, 2023
Artem KhalilovHow to Prioritize Accounts in Customer SuccessPrioritizing your customers well is the key to delivering meaningful results and avoiding burnout. Here are a few tips that will help you.Oct 11, 2022Oct 11, 2022
Artem KhalilovRocking Customer Success PrioritiesAs a Customer Success Manager (CSM) you have to wear many hats, deal with conflicting priorities, and often manage internal resource…Sep 20, 2022Sep 20, 2022
Artem KhalilovCustomer Success: Onboard New Customers Like You Mean ItOnboarding new customers is one of the activities a Customer Success Manager (CSM) has to do with varying degrees of regularity. While in…Sep 10, 2022Sep 10, 2022
Artem KhalilovCustomer Success Manager and SalesA Customer Success Manager’s (CSM) relationship with the Sales organisation can range from collaborative to hostile and unproductive. In…Aug 30, 2022Aug 30, 2022
Artem KhalilovA Customer Success Manager’s Career ProgressionA Customer Success Manager’s position offers several potential vectors of career progression, either within the Customer Success…Aug 19, 2022Aug 19, 2022
Artem KhalilovBecoming a Customer Success Manager as a Mature ProfessionalIf you are looking for an opportunity to pivot your career toward the IT industry, chances are customer success is just what you are…Aug 14, 2022Aug 14, 2022
