Arthur Mickoleit5 digital clues I use to assess public service delivery. Accessibility is one of them.When I start to assess quality of service delivery in any government institution I first head to that authority’s website. I do that to get…Jan 26, 2017Jan 26, 2017
Arthur MickoleitDon’t pay twice for government IT!Last year Haley Van Dyck gave a TED talk about the state and progress of digital government in the US. So far I only read the blog post and…Feb 19, 2016Feb 19, 2016
Arthur MickoleitWhat’s in a public service?I was recently part of a frequent déjà vu situation when discussing public service delivery and its modernisation. I was part of a team…Feb 8, 2016Feb 8, 2016