PinnedArun Joseph MartininBootcampMy career transition journey to service designKey learning insights from my transition to service design that could help you.Sep 7, 20233Sep 7, 20233
Arun Joseph MartininBootcampService Design Case Study — IBM z/OS Data Set Encryption pilot projectIn this blog article, I share the journey of my third service design pilot project with a cross-functional team in IBM Z, the outcome, and…May 3May 3
Arun Joseph MartininBootcampCase Study of IBM z/OSMF Sysplex Management Service Design Pilot ProjectI share the journey of my second service design pilot project and my key learnings.Apr 3Apr 3
Arun Joseph MartininBootcampService Design Case Study — IBM z/OS Cloud Broker pilot projectIn this blog article, I share the journey of my first service design pilot project with a design team in IBM Z and discuss the key…Nov 14, 2023Nov 14, 2023
Arun Joseph MartininIBM DesignFrom Interactions to Experiences Through Service DesignIn May of 2021, IBM hosted its first-ever internal design conference: SPARK. This three-day virtual conference was organized by IBM…Dec 1, 2021Dec 1, 2021
Arun Joseph MartininIBM DesignInsights from An IBM Enablement StudyIn May of 2021, IBM hosted its first ever internal design conference: SPARK. This three-day virtual conference was organized by IBM…Aug 19, 2021Aug 19, 2021
Arun Joseph MartininService Design TorontoRecap: SDTO Book Club Event #2 with Marc FonteijnDue to stormy and unpredictable Toronto weather, after a few false starts we ended up running this year’s first Service Design Toronto…Jun 3, 2019Jun 3, 2019
Arun Joseph MartinWhat I Learned from Trying Out Two Co-Creation MethodsA case study that shows a couple of research methods that don’t go quite as plannedJan 26, 2018Jan 26, 2018
Arun Joseph MartinEncountering Constraints in ExperiencesWhen customers encounter services daily, they often face constraints during their service experiences. Constraints help organizations by…Aug 27, 2017Aug 27, 2017