Ashley HarppMy Customer Success Reading ListI haven’t been writing as much as I use to. But today that changes. Many have asked for books I’d recommend for those working in Customer…Jul 16, 2020Jul 16, 2020
Ashley HarppEmpathetic responses. Effortless experiences.Empathy is a word that’s quite common in the tech space. But it can mean different things to different people. It can also be applied in…Feb 8, 20181Feb 8, 20181
Ashley HarppFinding contentment when there is none“There’s nothing new under the sun — you just get a can of paint out”Aug 22, 2017Aug 22, 2017
Ashley HarppBuilding empathy in supportEmpathetic listeners are relationship builders.Jul 12, 2017Jul 12, 2017
Ashley HarppConveyor: A focus on toolsWe’ve already talked about Conveyor’s built-in process, and how it will help your team focus on writing great code. But there are other…Apr 28, 2017Apr 28, 2017
Ashley HarppDefining Customer Success (part 1)Telling people I work in Customer Success usually opens a can of questions.Oct 14, 2016Oct 14, 2016
Ashley HarppWhy I switched to Paper.No. Not Dropbox Paper. I mean the real thing.Sep 29, 2016Sep 29, 2016
Ashley HarppKnock em Dead SupportIt’s been a while since I’ve written about support. To be fair, I hadn’t felt there was much of a need with so many great articles already…Sep 20, 2016Sep 20, 2016
Ashley HarppThe secret motivation when working remoteIf you work on with a distributed team, more than likely, you have a process.Jul 1, 2016Jul 1, 2016
