Well, you asked for comments, so here goes (feel free to just to do an eye roll and move on)
jeffstoltman
11

jeffstoltman Yes — I agree with a lot of that…

Bob Moesta describes acquisition as the big hire and retention as the little hire.

Both are important, but yes in the fast-moving, abundant world we inhabit, I believe a lot more emphasis will need to be placed on little hires and habit loops — things we are just starting to understand.

Once a product becomes a habit, the company becomes a brand that can restart the process with more big hire value propositions (cross-sell / upsell different products) …