Ashna GoenkaTaming the social media beast: Customer Service on TwitterCustomer service on Twitter has grown 2.5X over the last two years, with 80% of social customer service conversations happening on Twitter…Aug 17, 2016Aug 17, 2016
Ashna Goenka5 Best Practices for Customer Service on Social MediaCustomers, today, are more likely than ever to take to popular social media platforms like Facebook and Twitter to vent out their…Jul 27, 20161Jul 27, 20161