Jul 27, 2017 · 1 min read
That’s a good problem to have! But yeah, live chat can get overwhelming because of the expectation of an instant response. Live chat as a channel needs some pretty aggressive SLAs related to response and resolution times!
That’s a good problem to have! But yeah, live chat can get overwhelming because of the expectation of an instant response. Live chat as a channel needs some pretty aggressive SLAs related to response and resolution times!
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